The Student Support request form
Requesting support
Complete the Student Support request form to request:
- support for taught and research postgraduate students
- individual counselling
- support for students who have experienced harassment or violence
Do not use the form to access:
- support for disabled students
- specialist support for students with mental health issues
- groups and workshops on mental health and wellbeing topics
- crisis support and information
If this is your first time visiting the page, we encourage you to read through the sections below to learn more.
If you’re ready to book an appointment, complete our student support request form.
Winter break closure
Our services will close on Wednesday 24 December at 1pm and will reopen on Friday 2 January at 9am. This means that we will respond to any enquiries or referrals made during this period after 2 January.
During the closure, you can access mental health and wellbeing support through a range of local and national services. Click here to find support resources.
If you're staying in Cambridge over the winter break, you might want to have a look at:
Cambridge Student Union’s Winter Holiday Activities Guide – find local events and activities happening over the holidays.
The Christmas College - this year, Wolfson College is opening its doors to students from all colleges throughout the vacation period and will host a range of activities including the annual Christmas Day ‘Bring & Share’ lunch.
If you need immediate support, visit our crisis support and information page.
Eligibility
Your access to these services depends on:
- whether your course requires College membership
- your current location (UK or abroad)
These measures are in place to help us safely assess and manage risk, deliver the appropriate support and ensure our practitioners delivering each service operate within legal and professional boundaries.
Before requesting support, we recommend using the links above to learn more about each service and who can access them. You can also read more about eligibility for all the services offered by Student Support.
What happens next
After you complete the form, we’ll be in touch within 10 working days to offer you an appointment.
Depending on your needs, you may be offered an appointment with:
- a wellbeing adviser
- a counsellor
- a mental health adviser
- a harassment adviser
Further information
Below is some further information about this form. If your question isn’t addressed, please feel free to get in touch at reception@studentsupport.cam.ac.uk
The form will likely take around 10-15 minutes to complete but you might like to take a little longer. Writing reasons for requesting support can be challenging for some people. You might want to complete the form when you have nothing scheduled afterward.
You can't save the form and return to it later. Make sure you’re in a place with a secure internet connection where you feel comfortable.
Your information will be shared with relevant staff in the Student Support team. This includes:
- the triage team (senior counsellors and wellbeing advisers)
- your counsellor/adviser
- administrative, data analysis and programme support staff
Accessing our services will not affect your funding or student status. We won't share your form with anyone outside of the Student Support team. This includes your parents/guardians, Senior Tutors, or Director of Studies.
Exceptions to this may occur only if required by law or if we have serious concerns about your safeguarding or wellbeing. In such cases, we will normally inform you of what will be shared and the reason for doing so.
See our page on confidentiality and privacy for further details.
The form includes a mix of multiple-choice and free-text questions. It covers the following topics:
- how we can help you and your requirements. Your reasons for requesting support and an outline of how you’re currently feeling
- any risks to your safety, either from yourself or others
- your contact details
- your appointment preferences, including details of any accessibility requirements
- your medical information and previous support
- your emergency contact details
Yes. All questions are compulsory because the information helps us make our services as efficient and effective as possible. It allows us to match you with the right support at the right time and avoid unnecessary waiting lists.
Completing the form also helps you clarify what you’d like support with and what you hope to achieve, so your adviser or counsellor can focus on your priorities from the start.
Any information you provide is useful - you don't need to go into too much detail if you don't want to.
If you're unsure how to answer a question, you can write exactly that! You’ll have time in your first session to give more detail if you want. Don’t feel pressured to write more than you’re comfortable with.
The form has been designed to help you access support and specialist services.
Our triage team will review your form and schedule an appointment with the service best suited to help you address your priorities for the session. They may suggest an appointment with a different service than the one you initially requested. If this happens, they’ll contact you to discuss your options.
Ultimately, the choice is yours when it comes to accepting any appointment. Our goal is to work with you to find the most appropriate care, whether that’s through one of our services or by signposting or referring you to another service within or outside the University.
No, the person will need to log in themselves using their CRSid. However, if they’d like your help to complete the form, you can support them once they’re logged in.
Learn about how you can help someone you're concerned about.