Holiday Closure Notice

  Our services will close on Wednesday 24 December at 1:00 PM. We’ll be available online from Friday 2 January at 9:00 AM, and the building will fully reopen on Monday.

 

Crisis support and information

In a life-threatening emergency

If you or another person is in immediate danger or there is a risk to life, call 999 immediately. 

  • After then, notify on-site security to ensure emergency services can access the building: 

  • Someone (ideally a member of staff/guardian) should stay with the person until professional help arrives.

In a serious but not life-threatening situation, call 111 (available 24/7) or visit NHS 111 online for advice and guidance. 

If you are unsure what NHS service to use or when to see a doctor, the NHS Symptom checker may be helpful. 

In a mental health crisis

If you or another person is in a mental health crisis, call the local NHS First Response Service (FRS) on 111 and select option 2 access.

The service is available within Cambridgeshire and Peterborough 24 hours a day, 365 days a year.

Recognising a mental health crisis

A mental health crisis looks different for different people.

Signs might include: 

  • increased thoughts about life not being worth living   
  • feeling unable to cope 
  • thinking about harming yourself or someone else 
  • having made a plan or preparations to take your life
  • feeling hopeless 

If you’re not experiencing a mental health crisis but need urgent support, contact your NHS GP practice and ask for an urgent appointment.

Additional support

There’s a wide range of external support available for different urgent situations.
Click on a heading below to find out more.

The following services are all free, confidential and available 24 hours a day, 365 days a year

  • The Samaritans is a UK and Ireland-based charity that provides confidential listening and emotional support to people experiencing distress or despair, including suicidal thoughts.
  • Shout is text messaging support service for anyone who is struggling to cope.

Crisis support

  • Lifeline is a crisis and support helpline.
  • Nightline is student-run listening and information service.
  • The Stay Alive app provides practical information and tools to help you, or someone you're worried about, stay safe during a crisis.
  • The DistrACT app is a support tool that provides information and links for people who self-harm or may have suicidal thoughts.

Ongoing support, counselling or wellbeing services:

  • Qwell is a free online wellbeing service for adults in Cambridgeshire and Peterborough.
  • Keep Your Head provides information on mental health and wellbeing services and support in Cambridgeshire and Peterborough.

Self-help / informational resources

  • To report a crime that does not need an emergency response, contact the local police on 101.  
  • CrimeStoppers UK is an independent charity that allows people to report crime 100% anonymously,
  • True Vision is a police-funded website offering advice and resources on hate crime and how to report it.
  • To report inappropriate behaviour from staff, students, or members of the University community, use the University’s formal reporting options to raise your concern. Examples of inappropriate behaviour include:
    • Harassment
    • Bullying
    • Discrimination
    • Sexual misconduct

The Harassment and Violence Support Service (HVSS) supports students who have experienced any form of sexual harassment, sexual violence or intimate partner abuse.

  • If you’ve recently been raped, sexual assaulted or are experiencing domestic abuse you’re not alone — support and information are available.
  • If you have experienced any incident involving your breathing or airways being restricted, such as choking, strangulation, suffocation or any other activity which involved pressure on your neck, please seek medical guidance.
  • If you’re supporting someone who has recently experienced rape or sexual assault, find guidance on how to help.