Advice for supporters

This guidance is for anyone supporting someone who has disclosed that they’ve experienced sexual harassment or violence.

When someone shares this with you, the most important things you can do are to:

  • listen to them

  • believe them

  • provide a safe, non-judgemental space for support

In an emergency

If you or someone else is in immediate danger or there is a risk to life, call 999 straight away.

This includes situations where:

  • the assailant is still nearby

  • the person has an injury requiring an ambulance

After then, notify on-site security to ensure emergency services can access the building: 

You do not need consent to call the police in an emergency.

If there is no immediate risk

  • Create a safe and confidential space for the person to talk.

  • If your role has confidentiality limits, explain these early so they can make an informed decision about what to share.

  • Give them time and space to talk if they want to.

  • Let them know that they have options and provide information about available support services.

  • Do not judge, question, or tell them what you think they should do. Only contact the police if they give their consent.
  • If they want to report to the police, they can:

    • call Cambridgeshire Constabulary on 101, or

    • go to a police station in person

  • Check whether they need alternative accommodation or other practical support.

  • If it seems appropriate, ask them whether it's ok for you to make brief, factual notes of what they tell you. Give them the opportunity to read and agree with what you’ve written; they can sign the notes if they wish.

Listening and note taking

Notes made by a “first responder” are considered a “first report” and may be used by the police or in court. Include:

  • the person’s name

  • the alleged assailant’s name (if known)

  • the date and time of the incident

  • details of any support or actions you provided

A person’s memory of a traumatic event may be fragmented, and it is easy to unintentionally reinterpret what is said. Keep in mind:

  • Focus on listening, not on what you will say next.

  • Don't ask leading questions or make assumptions about what they want or feel.

  • You're not responsible for investigating or gathering evidence.

Confidentiality

All disclosures should normally be treated as confidential, with the exception of where there is immediate and significant risk to the student or if you are made aware that a child and/or vulnerable adult is at risk. If in doubt, discuss with someone senior to you.