Eligibility for Student Support Services

Student Support offers the following free services for both undergraduate and postgraduate students:

We also offer wellbeing support for taught and research postgraduate students.

Who can't access our services

Unfortunately, we’re unable to offer access to any services if you’re:

  • waiting to graduate after receiving official confirmation of your final results
  • no longer registered as a student, or your registration has lapsed and not been extended
  • between two separate courses that require separate applications
  • formally suspended following a disciplinary outcome

If these exclusions apply to you, there's still a range of support available across the collegiate University and externally, including support for specific groups. 

Learn more or get in touch and we can help signpost you to the right support.

Who can access all our services

You can access all Student Support services if you meet all of the following:

  • you're in the UK
  • you're enrolled on a course that requires College membership
  • you're not on intermission (medical or non-medical)

This also applies if you are:

  • waiting for your final results to be confirmed by Student Registry, the Postgraduate Committee or Degree Committee
  • a visiting student with College membership
  • involved in a formal process with the Office for Student Conduct, Complaints and Appeals (OSCCA) or the Examination, Access and Mitigation Committee (EAMC)

Who can access individual services

If you are not in one of the groups above, your access to each specific service depends on:

  1. whether your course requires College membership

  2. your current location (UK or abroad)

  3. whether you're on intermission (medical or non-medical)

If you're a member of staff who holds student status, you may be eligible for some, but not all, Student Support services. Please contact the relevant service for more information.

These measures are in place to help us safely assess and manage risk, deliver the appropriate support and ensure our practitioners delivering each service operate within legal and professional boundaries.

Check the eligibility table (PDF) for an overview of the eligibility criteria for each service, or use the sections to learn more.

You can access individual counselling if you’re in the UK and enrolled on a course that requires College membership.

Access to the service continues if you're:

  • waiting for your final results to be officially confirmed by Student Registry, the Postgraduate Committee or Degree Committee
  • temporarily suspended and waiting for the outcome of a disciplinary case

 We cannot work with students who are: 

  • abroad
  • enrolled on a course that does not require College membership
  • on intermission (medical or non-medical)
  • waiting to graduate after their final results have been officially confirmed
  • no longer registered as a student / whose registration has lapsed and not been extended
  • between two separate courses that require separate applications
  • formally suspended following a disciplinary outcome

You can access the MHAS if you’re in the UK and enrolled on a course requiring College membership. 

Disabled students on courses without College membership may also be referred by their Accessibility and Disability Resource Centre (ADRC) Adviser. 

Access to the service continues if you're:

  • waiting for your final results to be officially confirmed by Student Registry, the Postgraduate Committee or Degree Committee
  • temporarily suspended and waiting for the outcome of a disciplinary case

We cannot work with students who are:

  • abroad
  • enrolled on a course that does not require College membership
  • on intermission (medical or non-medical)
  • waiting to graduate after their final results have been officially confirmed
  • no longer registered as a student / their registration has not been extended
  • between two separate courses that require separate applications
  • formally suspended following a disciplinary outcome

You can access the ADRC if you’re in the UK or abroad and your course requires College membership. 

If your course doesn’t require College membership, you can still access the service if you’re on an award-bearing course.

Access to the service continues if you're: 

  • waiting for your final results to be officially confirmed by Student Registry, the Postgraduate Committee or Degree Committee
  • temporarily suspended and waiting for the outcome of a disciplinary case 

You may be able to access some limited support from the ADRC during your intermission (medical or non-medical), depending on your individual circumstances. 

  • If you're already receiving support, let your ADRC Adviser know that you’re approaching intermission and they can discuss your options with you.
  • If you're new to the service, get in touch. 

We cannot work with students who are: 

  • waiting to graduate after their final results have been officially confirmed
  • no longer registered as a student / whose registration has lapsed and not been extended
  • between two separate courses that require separate applications
  • formally suspended following a disciplinary outcome

You can use HVSS if your course requires College membership, whether you’re in the UK or abroad.

If your course doesn’t require College membership, you can still access the service if you’re on an award-bearing course.

Access to the service continues if you're: 

  • waiting for your final results to be officially confirmed by Student Registry, the Postgraduate Committee or Degree Committee
  • temporarily suspended and waiting for the outcome of a disciplinary case 

We cannot work with students who are: 

  • on intermission (medical or non-medical)
  • waiting to graduate after their final results have been officially confirmed
  • no longer registered as a student / whose registration has lapsed and not been extended
  • between two separate courses that require separate applications
  • formally suspended following a disciplinary outcome

You can access the PWS if you're a postgraduate student in the UK or abroad and your course requires College membership. 

Access to the service continues if you're:

  • waiting for your final results to be officially confirmed by Student Registry, the Postgraduate Committee or Degree Committee
  • temporarily suspended and waiting for the outcome of a disciplinary case

If you’re a Postgraduate Research student planning to take an intermission (medical or non-medical), you can also access up to four support sessions with the PWS:  

  • two sessions before your intermission begins to help you plan, reflect and feel reassured before you step away
  • two sessions to plan support for your return to study to ease your transition back

We cannot work with students who are:

  • enrolled on a course that does not require College membership
  • a Postgraduate Taught student on intermission (medical or non-medical)
  • waiting to graduate after their final results have been officially confirmed
  • no longer registered as a student / whose registration has lapsed and not been extended
  • between two separate courses that require separate applications
  • formally suspended following a disciplinary outcome

If your circumstances change

Sometimes, your circumstances might change—like finishing a course, changing location or a change to your study status—and this can affect your eligibility for certain support services. If that happens, your practitioner is here to help guide you through the transition.

To help ease the shift from accessing a service to a period without it, they can work with you in the sessions leading up to the break to help you prepare and think about other ways you can access support.

If you’d like, they can also use your first session back to reflect on how things have been during your time away.